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Pearle Vision - Portage - March 8, 2008
1 out of 2 people found this review helpful. After my Mom had cataract surgery, she purchased her new glasses from Pearle Vision (Crossroads Mall). My Mom recommended I go to Pearle Vision, because they had a great selection of frames to choose from. On March 6, 2008, my Mother, Sister, and I visited Pearle Vision. We entered at approxmately 5:00, we looked at the different styles of glasses, for about 30 minutes, no one acknowledged us. I walked up to an employee name 'Missy' and politely asked if they could get someone to unlock the glass case, so we could try on other frames, while we wait. She raised her voice and said very rude, "you have to wait until someone is available!" I smiled with embarrassment and walked away. I stood behind the front desk, while the employees served other customers. After waiting an additional 20 minutes. It appeared that one of the staff members would be available to serve me. Suddently, Missy walked bristly to the front counter and demanded that the available staff member wait on someone else standing in the back who had been waiting for 20 minutes. I patiently waited an additional 10 minutes, which totaled 60 minutes prior to receiving any customer service. We were helped by a college student, name Nicole. We told her that we wanted to first try on the frames locked up in the glass cases before deciding on what frames to choose. She unlocked the glass cases, I tried on a few pair, turn my back to discuss my choices with my Mother; Missy, trodded from one side of the office to the other side of the office, to lock the glass cases. She treated us like criminals. In spite of Missy's indiscretions, Nicole, the college student proved to be very prudent, professional and knowledgeable. We left the office knowing we had taken the high-road in regard to Missy. My sister and I purchased awesome frames, thanks to Nicole.

Dr. Sherrill Cotton

I do not recommend this place.
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